In this case study we look at the competency framework implemented by Salutem Care and Education which was launched in 2021. The guiding principles underpinning the framework are competency, leadership, and the values and behaviours of employees.
Like many care organisations, Salutem had previously paid spot rates of pay, with no in-grade progression, to most staff, and with a significant proportion on or close to the statutory minimum. Meanwhile other staff could only progress if they were promoted to a higher-paid grade.
In 2018, however, the organisation decided that, due to ongoing recruitment and retention issues, it would aim to pay staff above the statutory minimum by introducing a competency framework which would allow for pay progression within grades.
