This year’s survey of pay and conditions in contact centres has found that median pay settlements have increased slightly this year. Meanwhile, last year’s improvements in recruitment and retention may only have been temporary. Continue reading Call centre employers start to see upward pay pressure
Category Archives: Call centres pay
Call centre employment picture shows stability
Our recent survey of pay and conditions in call centres shows signs of the economic uncertainty that has arisen in the wake of the vote to leave the EU, with an easing of the recruitment and retention pressures employers reported last year. Continue reading Call centre employment picture shows stability