This year’s survey of pay and conditions in contact centres has found that median pay settlements have increased slightly this year. Meanwhile, last year’s improvements in recruitment and retention may only have been temporary. Continue reading Call centre employers start to see upward pay pressure
We have created a new page with links to current surveys in the field. All participants receive a free summary of the results. If you are interested in contributing to any of our surveys visit here.
In this case study we look at the pay agreement covering the civil engineering works currently being undertaken to construct the nuclear power station at Hinkley Point in Somerset, work on which began properly in March. The pay structure’s guiding principle is progression via the acquisition of skills, and as such, may be a model for pay systems in other parts of the economy. Continue reading Nuclear construction pay agreement
Growth in average earnings weakened further in the year to the end of January, according to the latest data from the Office for National Statistics. Much of the fall is due to lower bonuses, but ‘regular pay’, that is growth excluding bonuses, was also lower than previously in most areas of the economy.
Average weekly earnings rose by 2.2% in the year to January, down from 2.6% in the year to December and 2.8% in the year to November. These figures are for total earnings, including bonuses, across the whole of the economy. Excluding bonuses, the annual rate of increase in the year to January was 2.3%, down from 2.6% in December. Continue reading Earnings growth drops further to 2.2%
Average weekly earnings growth in the whole economy dropped back to 1.8% in the three months to February, from 2.1% in January, but this was almost entirely caused by a substantial fall in bonuses in the finance and business services sector. Some commentators have pointed to a shift from bonuses to basic pay in this sector. Continue reading Fall in City bonuses pushes average earnings growth down to 1.8%