This year’s survey of pay and conditions in contact centres has found that median pay settlements have increased slightly this year. Meanwhile, last year’s improvements in recruitment and retention may only have been temporary.
To read the rest of this article, you must have access to our subscriber zone. To subscribe, email firstname.lastname@example.org, call +44 (0) 1702 669549 or fill in our enquiry form here. If you are already a subscriber, please login below.